Explore Career at TeleNoc
TeleNoc here in Riyadh is looking to hire for different positions, please post your resume and TeleNoc HR will contact you back in case of shortlisted.
Current Openings
- Printers & Scanners Technicians
- IT Helpdesk Support Technicians
- UTP & Fiber IT Technicians
- Network Engineers
- System Engineers
| Information Detail | |
|---|---|
| Nationality | Any |
| Iqama | Transferable |
| Driving License | Mandatory |
| Location | Saudi Arabia |
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. The basic role is to answer queries on basic technical issues and offer advice to solve them.
You must have the good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. You must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English and Arabic
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field