CM ALARMS & SLA
- Opening new Tickets in case of Alarms on Site.
- Tracking of troubleshooting on site.
- Categorization of tickets (Direct Outage, Critical, Normal, Closed etc.) in different levels.
- Recording dispatchers’ & operators’ feedbacks.
- Attachments of different reports.
- Cancellation of tickets.
- Daily tickets Log.
- Auto SMS/Email/PN on any action like outage, close.
- Emailing daily outage summary.
- Advance tickets search engine.
- Pending tickets reports.
- Region efficiency reports.
- Emailing daily, weekly and monthly reports.
- SIR & KPI reports.
- Daily log and graphical reports.
