Case Study: Enterprise, Leading Dairy

Date

March 2024

Client

Dairy Company

Location

Riyadh KSA

Background:

Customer is a leading dairy company & has countrywide operation. TeleNoc was entrusted to
design, procure & implement solutions for an upcoming facility that will redefine the customers’
positioning in the market.

Project:

The purpose of this Scope of Work is to define the activities, deliverables, responsibilities, and boundaries for the implementation, upgrade, or enhancement of the organization’s IT infrastructure. The project aims to establish a secure, scalable, and reliable infrastructure aligned with business and operational requirements.

• Planning and Design
• Requirement gathering and analysis
• Infrastructure assessment of existing environment
• High-level and detailed architecture design
• Capacity planning and scalability considerations
• Security and compliance requirements alignment
• Preparation of design documentation and implementation plan

Procurement and Licensing

• Hardware and software specifications
• Vendor evaluation and recommendations
• Support in procurement of servers, network devices, storage, and licenses
• License validation and asset documentation

Infrastructure Implementation

• Installation and configuration of machines (physical/virtual)
• Network setup including switches, routers, firewalls, and load balancers
• Storage configuration and management
• Operating system installation and hardening
• Virtualization and/or cloud infrastructure setup
• Identity and access management configuration
• Backup and disaster recovery setup

Security Implementation

• Network segmentation and firewall rule configuration
• Endpoint and server security controls
• Patch management setup
• Logging, monitoring, and alerting configuration
• Implementation of security best practices and baseline standards

Testing and Validation

• Functional and performance testing
• Security and vulnerability validation
• Failover and disaster recovery testing
• User acceptance testing (UAT) support
• Issue resolution and stabilization

Documentation and Knowledge Transfer

• As-built documentation
• Configuration and architecture diagrams
• Standard operating procedures (SOPs)
• Knowledge transfer sessions and training for operations teams

Project Management

• Project planning and scheduling
• Risk and issue management
• Status reporting and stakeholder communication
• Change management and coordination

3. Deliverables

• Infrastructure design documents
• Implementation and configuration reports
• Security and compliance checklist
• Test and validation reports
• As-built documentation
• Project closure report

Solution:

The infrastructure is successfully nearing completion despite encountering multiple critical challenges throughout its lifecycle. The project involved the design and implementation of a complex IT infrastructure within a constrained timeline and a highly sensitive operational environment. These challenges required careful planning, strong coordination, and decisive execution to ensure project success. One of the primary challenges was managing implementation within tight time constraints while maintaining uninterrupted business operations. The project required precise scheduling, execution during limited maintenance windows, and close collaboration with stakeholders to minimize operational impact. Through effective planning and phased deployment, downtime was avoided and service continuity was maintained.

Additionally, the project faced technical complexities related to integrating new infrastructure components with legacy systems. Compatibility issues, configuration dependencies, and performance constraints posed significant risks. These challenges were addressed through detailed assessments, pilot testing, and iterative configuration adjustments, ensuring seamless integration and optimal performance. Security and compliance requirements further added to the project’s complexity. The infrastructure had to meet stringent security standards while being deployed in an active production environment. By implementing secure configuration baselines, access controls, and continuous validation, the project achieved compliance without compromising functionality or timelines.

Conclusion:

External dependencies such as procurement delays and limited resource availability also presented obstacles. Proactive vendor engagement, alternative sourcing strategies, and efficient resource allocation helped mitigate these risks and keep the project on schedule. Despite these critical challenges, the project is being handed over within the agreed scope and quality expectations. The successful completion of this infrastructure initiative demonstrates strong project governance, technical expertise, and effective risk management. The resulting infrastructure is stable, secure, and scalable, providing a solid foundation to support current operations and future growth.

Digital Applications

Network & Cybersecurity

Emerging Technologies

Digital Applications

Network & Cybersecurity

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Digital Applications

Network & Cybersecurity

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Digital Applications

Network & Cybersecurity

Emerging Technologies